FAQ

FAQ: Frequently Asked Questions

 

  1. Returns and Refunds

Q: What is your return policy?
A: We accept returns for unused and undamaged items within 30 days of delivery. Items must be in their original packaging with all tags intact. Please refer to our Refund Policy for more details.

Q: Do you offer free returns?
A: Yes, first-time customers are eligible for a free return. We will provide a prepaid return label. For subsequent returns, or if the reason is personal (e.g., change of mind), the customer is responsible for the return shipping cost.

Q: How long does it take to process a refund?
A: Refunds are processed within 7 business days after we receive and inspect the returned item.

Q: Can I exchange an item instead of getting a refund?
A: Yes, exchanges are available. Please contact us at onedreamjourney@proton.me to initiate the exchange process.

  1. About Crystals and Pearls

Q: Are your crystals and pearls natural?
A: Yes, all our crystals are 100% natural gemstones, and our pearls are authentic freshwater pearls. Each piece is unique and may show slight variations in color, texture, and size due to their natural formation.

Q: How do I recharge the energy of crystals?
A: To refresh and amplify the energy of your crystals, you can:

  • Place them under sunlight or moonlight for a few hours.
  • Use smudging methods with sage or palo santo.
  • Bury them in the earth for 24 hours to reconnect with natural energies.
  • Place them on a selenite slab or use a clear quartz cluster to cleanse and recharge.

Q: How should I care for my freshwater pearls?
A: Pearls are delicate and should be handled with care:

  • Wipe them gently with a soft, damp cloth after wearing to remove oils and dirt.
  • Store them in a soft pouch or lined box, separate from other jewelry, to prevent scratches.
  • Avoid exposure to perfumes, hairsprays, or harsh chemicals.
  1. Material and Durability

Q: Will gold-plated or silver-plated jewelry tarnish?
A: Over time, plated jewelry may tarnish or lose its shine due to exposure to air, moisture, and skin oils. Proper care can extend its lifespan:

  • Avoid wearing it during activities like swimming or exercising.
  • Keep it away from perfumes, lotions, and chemicals.
  • Store it in an airtight bag or jewelry box when not in use.

Q: Will your jewelry rust or oxidize?
A:

  • 925 Sterling Silver: May naturally oxidize but can be polished back to its original shine.
  • Gold-Plated and Silver-Plated Jewelry: Might tarnish over time, but proper care can minimize this.
  • Rhodium-Plated Jewelry: Highly resistant to oxidation and tarnishing.

Q: What’s the difference between your materials?

  • 925 Sterling Silver: Durable and hypoallergenic, suitable for sensitive skin.
  • 14k Gold-Plated Jewelry: Offers a luxurious look at an affordable price.
  • Silver-Plated Jewelry: Provides a shiny finish, ideal for occasional wear.
  • Rhodium-Plated Silver: Adds a tarnish-resistant layer to sterling silver with a high-gloss finish.
  1. Allergy Concerns

Q: Is your jewelry safe for sensitive skin?
A: Most of our pieces are crafted with hypoallergenic materials, including:

  • 925 Sterling Silver: Ideal for most people with metal sensitivities.
  • Rhodium-Plated Silver: Adds extra protection and reduces skin irritation.
  • 14k Gold-Plated Jewelry: Suitable for many, but individual sensitivities may vary.

Q: What should I do if I experience an allergic reaction?
A: Discontinue use immediately and consult a dermatologist. For future purchases, we recommend selecting our solid 925 sterling silver or rhodium-plated options.

  1. Maintenance and Storage

Q: How should I clean and store my jewelry?

  • Cleaning:
    • Use a soft, lint-free cloth to gently wipe away dirt and oils.
    • Avoid abrasive materials or harsh cleaners, especially for plated jewelry.
  • Storage:
    • Store each piece in a separate pouch or box to prevent scratches.
    • For plated items, use airtight bags to minimize exposure to air and moisture.

Q: How do I maintain the shine of my jewelry?

  • Regularly clean with a jewelry polishing cloth.
  • Avoid wearing jewelry while swimming, showering, or exercising.
  • For tarnished silver, use a specialized silver-cleaning solution or cloth.

If you have any additional questions, please contact us at onedreamjourney@proton.me. We're here to assist!