Refund policy
Refund Policy
We value your satisfaction and aim to provide a seamless shopping experience. If you are not completely satisfied with your purchase, please review our refund policy below:
1. Refund Eligibility
- Items must be returned in unused, original condition with all packaging and labels intact.
- Refund requests must be submitted within 30 days of receiving the item.
- The following items are non-refundable:
- Sale or clearance items.
- Items damaged due to improper use or personal mishandling.
2. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 7 days of delivery by providing:
- A clear photo of the damage.
- A description of the issue.
We will provide a prepaid return label and offer either a full refund or a replacement for defective items.
3. Returns for Personal Reasons
For returns due to personal reasons (e.g., change of mind), the customer is responsible for return shipping costs. A refund will be issued once the item is received and inspected to ensure it meets our return criteria.
4. Free Return for First-Time Customers
We offer a free return for first-time customers. In this case, we will issue a prepaid return label for the item. For subsequent returns, the shipping costs will be the customer’s responsibility.
5. Return Process
- Contact us at onedreamjourney@proton.me with your order number and reason for return.
- If the return is eligible for free shipping (e.g., first-time customer or defective product), we will email you a prepaid return label.
- Ship the item back using the provided label, ensuring it is securely packaged to avoid damage during transit.
6. Refund Timeline
- Refunds will be processed within 7 business days after we receive and inspect the returned item.
- Refunds will be credited to the original payment method.
7. Shipping Costs for Refunds
Shipping costs are non-refundable unless the return is due to a product defect or shipping error.